All orders will be processed within one 1-2 business days from receipt.

All orders will be packed in a plain nondescript box with the return address label of H & J Our Way, LLC., Broomfield, CO.

Each box will include a packing list detailing the item code, item description, quantities and shipping instructions. There are absolutely no prices listed on the packing list.

Orders are shipped using UPS Ground, Fed Ex Express Saver, or Fed Ex Ground or U.S.P.S. We recommend that shipments not be sent through the U.S.P.S. Mail, as it is difficult to track a shipment. UPS & FedEx do not deliver to PO Boxes. If you provide an email address, you will receive an email with your tracking number once your package has been shipped via UPS or FedEx.



BACKORDERED ITEMS

We will do our best to provide you with the accurate expected arrival date on the item out of stock to assist in your decision on processing your order.

Options are listed below:

1. Ship the currently available items and then ship the back order upon receipt of the product. (This would incur multiple shipping charges to the customer).
2. Substitution of a similar item that is in stock and available to ship. We will gladly provide a suggestion of items available for substitution, and the customer will make the decision on what to substitute or whether to substitute.
3. Hold the complete order until the originally ordered product is available.
4. Cancel the out of stock item from the order and ship the remaining in stock items.



CREDITS AND/OR RETURNS

Due to the nature of the items, please contact our customer service department regarding the potential need for a return.

If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Let us know immediately if you have had the driver note a problem. Contact our customer service department with the reference number assigned by the carrier and we will process the claim for you.

The address for returns: 1123 Village Rd, Box 2380, Leland, NC 28451



RESTRICTIONS

By viewing the H & J Ourway, LLC/AdultToyzOnline.com website you agree that you are at least 21 years of age, or of legal age to view and possess adult content and adult toys in the community in which you reside. If you are not 21 years of age, or if you are not of legal age to view adult content or posses adult toys you must exit the H & J Ourway, LLC/AdultToyzOnline.com website.